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Hardware Services

Hardware Support & Maintenance is delivered through nationwide, mobile and on-site service teams complemented by diagnostic facilities prior to dispatch, delivering high levels of first touch resolution and system recovery. With our technical staff and Canada-wide coverage up to 24/7, Houmad Inc. offers one of the Canada's independent engineering forces. This means fast and cost-effective coverage whatever your location, IT infrastructure or requirements.


How do you benefit?

As an active corporate member of the IT Service Management, Houmad Inc. supports the development and promotion of IT service management best practice, standards and qualifications. This means you benefit from industry recognised best practice and a standardised approach. Our Hardware Support & Maintenance:
• Ensures a fix within the contracted service levels.
• Enhances a warranty or response only service to a committed fix service.
• Offers Canada-wide coverage, up to 24hrs x 7 days.
• Offers an optional reload of the operating system returning the unit to full service.
• Never compromises warranty as we only use vendor approved parts, driven by our vendor accreditations and authorised service partnerships.
• Maintenance targets range from 2 or 4 hours to 16 hours and next business day.
• Dedicated site engineers, shared service teams, mobile engineers – all security-cleared.

What's covered?

Hardware Support & Maintenance Services:
• Are provided by Houmad Inc.’s appropriately accredited national field engineering team.
• Operate in a multi-vendor environment.
• Provide fast and efficient resolution to fault incidents.
• Can have tailored service level agreements.
• Provision service options most appropriate for your business operations.

Optional features include:
• On-site dedicated engineers.
• Provision of temporary replacement skilled staff or remote support cover for planned or unplanned absence.

All services are aligned to the IT Infrastructure Library framework for industry best practice.

Whatever your requirements might be, simply give us a call on +1 (416) 500-6757 or E-mail us info@houmad.com

 
     
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Phone: +1 (416) 500-6757
E-mail: info@houmad.com
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